To collect logs for Windows:
Click the Microsoft Teams icon in your system tray, and select Collect support files.
Please locate and gather the folder named: MSTeams Diagnostics Log <local date and time> inside
%userprofile%\Downloads
.
If you don't have access to the Collect support files option in the system tray, you may need to manually collect following logs from
%appdata%\Microsoft\Teams
:- logs.txt
- All txt files with filenames starting with
old_
- desktop-config.json
- settings.json
- weblogs.txt
- The entire
media-stack
folder - The entire
meeting-addin
folder - The entire
skylib
folder
To collect logs for Mac:
- Click the Help menu in Microsoft Teams, and select Collect support files.
- Please gather the folder: MSTeams Diagnostics Log <local date and time> in the Desktop folder.